Unable to login to 'Site Recovery Manager Server at https://srmserver:443/drserver/vcdr/vmomi/sdk'.

Products

• VMware Live Recovery

Issue/Introduction

•    Site pairing process fails between the protected and recovery sites.
•    Below is the error message observed during pairing attempt:

Environment

Site Recovery Manager 8.x
Site Recovery Manager 9.x

Cause

- Mismatch in NTP (Network Time Protocol) configuration across the following components:

• Site Recovery Manager (SRM)

• vCenter Server

• ESXi Hosts

 

- This leads to authentication token errors due to out-of-sync system clocks.

 

vmware-dr.log :

 

2025-06-05T19:30:13.162Z error vmware-dr[02744] [SRM@6876 sub=DrSiteSiteManager opID=xxxx-xxxx-xxxx-xxxx-xxxx-pairSrm-remotePa

irSrm] Failed to pair with SRM server at LS++ with url 'https://srmserver:443/lookupservice/sdk', thumbprint 'xx:xx:

xx:xx:xx:xx:xx:xx:xx:xx:xx:xx:xx:xx:xx', VC 'b340b039-878e-4c48-a063-3be35ddb39e1'

--> (dr.fault.InvalidTokenLifetime) {

-->    faultCause = (vmodl.MethodFault) null,

-->    faultMessage = <unset>,

-->    from = "2025-06-05T19:30:12.997Z",

-->    to = "2025-06-06T03:30:12.997Z",

-->    now = "2025-06-05T19:28:55.776395Z",

-->    tolerance = "30000"

-->    msg = "Received SOAP response fault from [<SSL(<io_obj p:0x00007fac400086f0, h:34, <TCP '192.168.110.155 : 40584'>, <TCP '172.17.0.

17 : 443'>>), /drserver/vcdr/vmomi/sdk>]: loginByToken

--> The received single sign-on token is valid from '2025-06-05 19:30:12.997' to '2025-06-06 03:30:12.997'. It is currently '2025-06-05 19

:28:55.776'. The tolerance is 30000 milliseconds."

--> }

--> [context]zKq7AVECAAQAAMX4YgEKdm13YXJlLWRyAADM6xtsaWJ2bWFjb3JlLnNvAAF6/1ZsaWJkci10eXBlcy5zbwAB9vNJAuHsIWxpYnZtb21pLnNvAAKz9SEA3kg1AOJhN

QCwi0oDsI4AbGlicHRocmVhZC5zby4wAATv+g9saWJjLnNvLjYA[/context]

 

Resolution

Ensure SRM, vCenter, and ESXi hosts on both the protected site and recovery site are configured to use the same NTP server.