VM xxxx failed recovery. Error. Cyber Recovery internal error. Please contact support.

Products

• VMware Live Recovery

Issue/Introduction

VM recovery plan execution fails. Below is error message seen :

Environment

VMware Live Cyber Recovery 7.27.5.0

Cause

This is a known issue.

Resolution

To remediate the issue please follow below steps : 

Step 1: Reset Recovery Plans Using RWR

• Identify all recovery plans using RWR.

• For each plan:

• Click “Activate” and then “Deactivate” to reset its internal state.

 

Step 2: Sync VM State for Affected Plans

• Click “Failover” to bring the VMs back to a protected state.

 

Step 3: Firewall Rule Cleanup

• Raise a ticket with VMC team to remove stale isolation rules named like: CloudDR-Isolation-xxx
• These were created by VLCR and can prevent successful recovery.

 

Step 4: Backend Cleanup by VLCR Team

• Once the above steps are completed, the VLCR backend team will perform a cleanup of affected entries in the internal database to fully resolve the issue.