Upload a list of exceptions for Click-time URL Protection doesn't accept "&" character
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Upload a list of exceptions for Click-time URL Protection doesn't accept "&" character

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Article ID: 400663

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Updated On:

Products

Email Security.cloud

Issue/Introduction

When attempting to upload a list of exceptions for Click-time under Dashboard > Services > Anti-Malware > Click-time URL Protection Settings in the portal, email addresses with character is not accepted:

Steps to reproduce:

  1. Go to Dashboard > Services > Anti-Malware, Click-time URL Protection Settings
  2. Add email address to the Exceptions in the format a&[email protected]

Expected Result: The email address is added to the exceptions list.

Actual Result: Error message: An unexpected system error has occurred - please try again later. If the problem persists please contact your service provider support team quoting reference

Environment

Email Security.cloud

Resolution

The issue is currently under investigation with no ETA.

You may subscribe to this KB article to receive updates on the fix. See: Subscribe to a Broadcom knowledge article