Error: "There was a problem parsing the submitted installation file." when Software import fails

Products

• Client Management Suite
• IT Management Suite
• Software Management Solution

Issue/Introduction

The following UI error occurs when importing packages with certain file extensions:

There was a problem parsing the submitted installation file.

The following entries are seen in the logs:

Access to the path 'C:\Program Files\Altiris\SoftwareManagement\Temp\fc2a5fb1-b594-4f23-8c9f-132f920ec6aa' is denied.
   [UnauthorizedAccessException @ mscorlib.dll]
   at System.IO.__Error.WinIOError(int, string)
   at System.IO.Directory.InternalCreateDirectory(string, string, object, bool)
   at System.IO.Directory.InternalCreateDirectoryHelper(string, bool)
   at Altiris.SoftwareManagement.Resources.SoftwareInstallationFileResource.GetTemporaryArchiveFolder(Guid, bool)
   at Altiris.SoftwareManagement.Resources.Appx.MsixParser+MsixStringsLocalizer.EnsureResourceFile()
   at Altiris.SoftwareManagement.Resources.Appx.MsixParser+MsixStringsLocalizer.LocalizeString(string)
   at Altiris.SoftwareManagement.Resources.MsixBundleSoftwareInstallationFileResource.GetComponentDetails(string)
   at Altiris.SoftwareManagement.Resources.SoftwareComponentResource.GetInstallInfo(string, ref InstallFileInfo, ref string)

Exception logged from:
   at Altiris.Diagnostics.Logging.EventLog.ReportException(int, string, string, Exception, string)
   at Altiris.SoftwareManagement.Resources.SoftwareComponentResource.GetInstallInfo(string, ref InstallFileInfo, ref string)
   at Altiris.SoftwareManagement.WebApi.Controllers.PackageController.GetInstallFileInfo(InstallationFileInfoRequest)
   at .lambda_method(Closure, object, object[])

Environment

ITMS 8.8

Cause

Product defect.

This problem occurs only with a custom ACC (Agent Connectivity Credential) account without additional permissions.

Resolution

This issue has been fixed with our ITMS 8.8.1 Release. See ITMS 8.8.1 Release Notes

The workaround is to grant use following NTFS permissions:

• Full access to [C:\Program Files\Altiris\SoftwareManagement] (or custom install path) for ACC account
• Read & Execute, List folder Permissions, Read permissions to [C:\Program Files\Common Files\Altiris]

Additional Information

Setting up Agent Connectivity Credential (ACC) and Best Practices