SDDC - Unable to update NSX,vCenter or ESXi in one workload domain
Article ID: 400590
Updated On:
Products
Issue/Introduction
- During Plan Patching - Error:
"Saving domain target version failed. Validation failures occurred while trying to save the target version: Domain WLD1 or some of its components are not in active state" /var/log/vmware/sddc-support/lcm/lcm-debug.log
MM-DD-YYYY HH:MM:SS [DEBUG]: NSX_T_MANAGER Upgrade Bundle identified: {'id': 'xxxxxxxx-xxxxxxx-xxxxxx-xxxxxx', 'downloadStatus': 'PENDING', 'toVersion': '4.2.3.0.0-24866349', 'fromVersion': '4.2.1.0.0-24304122', 'component': 'NSX_T_MANAGER'}
MM-DD-YYYY HH:MM:SS [INFO]: Starting bundle availability logic
MM-DD-YYYY HH:MM:SS [INFO]: Printing Current Versions Detected.
MM-DD-YYYY HH:MM:SS [INFO]: Checking Status of Products
MM-DD-YYYY HH:MM:SS [DEBUG]: Component NSX_T_MANAGER has status ERROR
MM-DD-YYYY HH:MM:SS [DEBUG]: Component VCENTER has status ACTIVE
MM-DD-YYYY HH:MM:SS [DEBUG]: Component ESX_HOST has status ACTIVE
Environment
SDDC 5.2.x
Cause
1. Host entry in "ERROR" status:
/usr/pgsql/13/bin/psql -U postgres -h localhost -d platform
select id, name, status from host where status != 'ACTIVE';
id name status
│ #########-######### │ ####-esx##.####.### │ ###.##.##.#### │ 8.0.3-24674464 │ ERROR │ f │ ###.##.##.#### │ \N
2. NSX-T entry is in "ERROR" status in the SDDC database
platform=# select id, status from nsxt where status != 'ACTIVE';
| id | Status |
| xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx | ERROR |
Resolution
- Take snapshot for SDDC Manager
- connect to ssh session of SDDC with root account
- connect to database with below command
psql -h localhost -U postgres -d platform
- validate the ID which is in error state
- select id, status from host where status!='ACTIVE';
- select id, status from nsxt where status!='ACTIVE';
- Update the status to ACTIVE
- UPDATE host set status = 'ACTIVE' where id = '<Host-ID>';
- UPDATE nsxt SET status='ACTIVE' where id='xxxx-xxxx-xxxx-xxxx';
- \q
- Validate the nsx patching without any errors
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