Notifications are not sent if conditions are met via a process

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Notifications are not triggered if the conditions are met from an update from a process.

Steps to Reproduce: 

1. Create a complex notification
2. Send Conditions 
3. Target attribute = Active
4. If target attribute is equal to No
5. Pick yourself for the notification
6. Create a Process
7. Primary Object - Project
8. On Demand start
9. Start step add a System Action step
10. Action = Set Active
11. Active = No
12. Create a blueprint in MUX and add this process
13. Associate a project to this blueprint
14. Open active project
15. Manually make the project inactive
16. You will receive a notification
17. Make the project active
18. Run the newly created process
19. The project will become inactive

Expected Results - A notification is sent

Actual Results - The user never receives a notification.

Environment

16.3+

Cause

DE171510

Resolution

After sustaining engineering analysis it was determined this is working as designed.

The General Notifications functionality uses business rules under the covers. To be specific, the notification condition is implemented as a business rule behind the scene. The Business rules only gets evaluated when the updates are happening from modernUX but not by other means like classic/XOG/Processes.