VCF upgrade fails with error "Service Validation Failed"

Products

• VMware SDDC Manager

Issue/Introduction

SDDC update from 5.2.1.0 to 5.2.1.1 or 5.2.1.2 fails on "SDDC Manager Deployment Drift" with an error message as shown below:

Environment

SDDC Manager 5.x

Cause

As part of SDDC update workflow, auto reboot for SDDC manager is initiated.  Ensure that all needed services have come online and none are in a stopped status.

Resolution

1. Log into the SDDC Manager as VCF and SU to root
2. To check the service status use the following command:
   1. curl -X GET http://localhost/inventory/vcfservices | json_pp
   2. Note: This command will fail if commonsvcs is down
3. Note any service(s) that failed to start
4. To start any stopped service use the following command:
   1. systemctl start "servicename"
   2. example systemctl start domainmanager

If the service(s) will not start please open a case with Broadcom Support