Newsletter / Marketing Detection Not Working – Anti-Spam Settings Not Taking Effect

Products

• Email Security.cloud

Issue/Introduction

You may notice that changes made to the Anti-Spam policy—specifically to the "Newsletter / Marketing Detection" action—do not take effect as expected.

Example:
You modify the setting from "Quarantine the email" to "Tag the subject line but allow mail through", but emails continue to be quarantined despite the update.

 

 

 

Environment

• Symantec Email Security.Cloud 
• Anti-Spam
• ClientNet

Cause

Cause

This typically occurs when domain-specific settings override global configurations.

By default, Anti-Spam settings can be applied at either the Global level or at a Custom (domain-specific) level. If a domain is configured to Use Customer Settings, any changes made at the Global level will not apply to that domain.

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How to Verify

1. Navigate to Anti-Spam settings.

2. In the top-right corner, use the drop-down menu to select the affected domain.

3. Check the current configuration:

   • If "Use customer settings" is selected, then domain-specific (Custom) settings are active.

   • If "Use global settings" is selected, then the global policy is applied to the domain.

 

 

 

 

Resolution

You have two options:

• Option 1: If you want to enforce the global policy:

  • Toggle the domain setting to “Use Global Settings”.

• Option 2: If you prefer to keep domain-specific settings:

  • Make the necessary Anti-Spam changes directly under Custom Settings for that domain.

If your updates to Newsletter / Marketing Detection aren't being applied, it's likely due to domain-level custom settings overriding global policies. Check the domain configuration and adjust the settings accordingly.