Server Error when trying to access the client net portal

Products

• Email Security.cloud

Issue/Introduction

You may encounter an error due to a temporary server failure code : 

Environment

Email Security.cloud

Cause

This is due to a temporary browser cache Issue.

Resolution

You may need to perform the following steps in order to resolve This Issue :

1 - Do not keep attempting to access the portal If the error persists, wait 30sec - 1min.

2 - Clear your browser's cache or use an Incognito / In-private mode  of your browser while trying to access the portal.

3 - Ensure that you are not using a proxy causing the cache Issue, if so then try to disable it and access it again. 

4 - If the Issue still persist contact Broadcom Technical Support