How to Recover from Accidental Deletion of Anti-Spam Blocked Senders List

Products

• Email Security.cloud

Issue/Introduction

If you accidentally deleted your Anti-Spam Approved or Blocked Senders list, important entries might have been removed. This can affect how inbound and outbound emails are filtered and handled.

This article explains how to recover and restore the deleted Approved or Blocked Senders list.

 

Environment

• Email Security.Cloud
• ClientNet
• Anti-Spam Approved/Blocked Senders List

 

Resolution

To recover an accidentally deleted Approved or Blocked Senders list:

1. Contact Broadcom Technical Support and provide the following details:

   • Date and time when the deletion occurred

   • Username or user ID of the person who deleted the list

2. Based on the information provided and Broadcom’s internal recovery process, Technical Support will determine whether the deleted data can be restored.

   • If recoverable, the recovered data will be attached to your support case.

3. After recovery, you can upload the restored Approved or Blocked Senders list via the ClientNet portal.

   • For detailed instructions, refer to the TechDoc: Uploading an Anti-Spam Global or Group Approved or Blocked Senders List

 

 

 

Additional Information

Audit Reporting

• Customers can download the “Blocked and Approved Senders” audit report from the ClientNet portal.
• Note: New entries (such as recently added Approved or Blocked senders) will appear in the audit report after approximately 24 hours from the time of the incident.
• If you do not wish to wait 24 hours, you can contact Broadcom Technical Support to retrieve the data directly from the backend.