Error: 'vCenter was deleted' for vSphere 8 Enterprise 8 for VCF license on Aria Operations

Products

• VMware Aria Suite

Issue/Introduction

 vSphere 8 Enterprise 8 for VCF license on Aria Operations (Administration -> Legacy License) does not show ENTITLED and you see this error:

"vCenter was deleted"

The license has been applied on the vCenter Server as per this KB. 

The vCenter where the VCF license is applied is part of Aria Operations (Administration -> Integrations) and is collecting.

The user used for the vCenter integration on Aria Operations is part of the LicenseService.Administrators group on vCenter.

Environment

Aria Operations 8.18.x 

Cause

The issue occurs if the vCenter with the VCF license was removed from Aria Operations at some point.

Resolution

To resolve the issue, please follow the below steps after taking snapshots of all Analytics nodes in the Aria Operations cluster as per this KB. 

• Login to Aria Operations UI.
• Navigate to Administration -> Integrations.
• Find the vCenter where the VCF license is applied, select the three vertical ellipses and click on 'Delete'.
• Ensure to keep the 'Delete related objects' unchecked to preserve historical data.
  
  
• Once the account has deleted, re-add the same vCenter account back to Aria Operations.
• Wait for about 1-2 collection cycles and check the Legacy License page again.
• The VCF license should show 'ENTITLED' now.