Spectrum sync failure after upgrade

Products

• Network Observability
• CA Performance Management

Issue/Introduction

The spectrum sync is failing after upgrade to 24.3.9.

The datasource 'Test' succeeds but the 'Save' fails.

 

The following error is seen in the PCService.log

 

ERROR | qtp1687902190-37782      | 2025-06-04 09:49:16,886 | com.ca.im.portal.api.services.datasource.DataSourcePoll          
      | Received WebServiceException from version check for data source Spectrum Infrastructure [email protected].  CAUSE=org.apache.cxf.transport.http.HTTPException: HTTP response '404: Not Found' when communicating with https://xxxx.xxxx.xxxxx.net:<port>/axis2/services/DataSourceWS. MESSAGE=Could not send Message..  Returning DS_COMM_FAILURE result.
ERROR | qtp1687902190-37782      | 2025-06-04 09:49:16,886 | com.ca.im.portal.api.services.datasource.DataSourcePoll          
      | jakarta.xml.ws.WebServiceException: Could not send Message.
WARN  | qtp1687902190-37782      | 2025-06-04 09:49:16,886 | com.ca.im.portal.api.services.datasource.DataSourceBuilderImpl   
      | commit failed - exception: enum.datasourceerror.DS_COMM_FAILURE

Environment

DxNetOps Performance Management 24.3.9

Cause

Defect: DE167669

Resolution

Run the following command in mysql against the netqosportal database:

• select sourceid,consolehost from data_sources2;
  • Note the id of the spectrum data source
• update data_sources2 set host=<FQDN>,consolehost=<FQDN>,updatedon=unix_timestamp() where sourceid=<The sourceid of the Spectrum Datasource>;
  • It is assumed that the FQDN  is in the SAN list for the cert

 

Run the following command at the command prompt to invalidate cache:

• curl -v -k -X PUT -H 'Content-Type: application/xml' -d '<emptybody/>' -u admin:admin https://localhost:8182/pc/center/webservice/invalcache/DATASOURCE

 

The Spectrum data source should now be available within Portal