Aria Automation ServiceNow (ITSM) plugin: VMs exist in both vCenter and Automation context within the CMDB if using the OOTB vCenter discovery

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

Symptoms:

• Duplicate CI Records in CMDB Due to Integration Between ServiceNow and Aria Automation
• In ServiceNow, there are entries for VMs in both the "Vmware Virtual Machine Instance" class (vCenter out-of-the-box discovery) and in the "Resources" class (vRA plugin) if using both of these
• These entries for the same VM are not linked to each other in the CMDB

Environment

• VMware Aria Automation 8.x
• VMware Aria Automation Plug-in for ServiceNow ITSM

Resolution

This is by design: we at VMware / Broadcom do not produce the ServiceNow inbuilt vCenter discovery and this is not always used in conjunction with the VMware Aria Automation Plugin for SNow [ServiceNow store link].