Failed to enable multi-tenant due to LCMVIDM71043

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

Below workflow error reported when enabling multi tenant function on Aria Suite Lifecycle:

Error Code: LCMVIDM71043
Unable to update vIDM FQDN. Ensure the vIDM is able to resolve to the new host and retry.
Failed to apply FQDN on the vIDM host-<vIDM_node_FQDN> due to exception. Exception message: Error while validate FQDN for VIDM:<vIDM_node_FQDN>, Message: {"message":"Error validating Identity Manager url.","code":2,"success":false,"results":null,"resultObj":null,"fieldMessages":null,"redirectUrl":null}

No error found in both DNS and Certification on tenant part .

Environment

Aria Suit Lifecycle 8.18.0

vIDM 3.3.7

Cause

content missing in system-config.properties in vIDM

Resolution

1. Take a snapshot of the affected vIDM node.
   
   
2. Stop the horizon workspace service on the affected node using the command:
   service horizon-workspace stop
   
   
3. Check the content of file /usr/local/horizon/conf/system-config.properties of the affected node.
   Make sure the content is strictly in same sequence as below from top to bottom:
   
   ClientID=Configurator_OAuthClient
suiteToken=XXXXX
tenant.id=XXXXXX
application.initialized=true


4. Restart the horizon service on the affected node using the command:
   service horizon-workspace restart


5. Perform an Inventory Sync of vIDM in Aria Lifecycle before retrying the failed task in Aria Lifecycle.