While upgrading NSX manager , upload of the .mub file is stuck at 80%

Products

• VMware NSX

Issue/Introduction

While trying to upload the .mub file to initiate the upgrade process of the active Global NSX Managers, the upload is stuck at 80% for a very long time.

Observations:

• The upload does not fail with any error
• upgrade-coordinator service status show as running
  • Verify the same using the command "/etc/init.d/upgrade-coordinator status"
• The below log entry is observed recurring repeatedly in /var/log/syslog.log:
  
  • YYYY-MM-DDTHH:MM:SS.MSZ  INFO http-nio-127.0.0.1-7442-exec-2 UpgradeQueryServiceImpl ##### SYSTEM [nsx@6876 comp="nsx-manager" level="INFO" subcomp="upgrade-coordinator"] Uc Upgrade status is IN_PROGRESS hence creating bundle status from UcUpgradeStatus{percentage=##, status=IN_PROGRESS, progressMessages=[Successfully synchronized the repository across management cluster nodes.], errorMessages=null, step=UPGRADE_OTHER_NODES, upgradeBundleType='PUB'}

Environment

VMware NSX 

Resolution

Restarting the upgrade coordinators on all three managers can help resolve the issue.

• To restart the Upgrade Coordinator service, use:
  • /etc/init.d/upgrade-coordinator restart