Unable to download isolated PPTX attachment

Products

• Email Security.cloud

Issue/Introduction

User unable to download original attachment from Threat Isolation.

Error message: File download is blocked by policy
Details: The current security policy prohibits the requested action.

Steps to reproduce:

1. Open an isolated presentation attachment from the received email
2. The email attachment is opened in the browser, in the isolation environment, where you can view it
3. Click on download the original attachment button (right top corner)

Expected Result: The .pptx attachment is downloaded and saved locally.

Actual Result: Error message: File download is blocked by policy

Environment

Email Security.cloud

Resolution

The issue is currently under investigation with no ETA.

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Additional Information

For further assistance, please contact Broadcom Technical Support