Display inconsistencies during the Roll Catalog shopping basket checkout process in Identity Portal

Products

• CA Identity Suite

Issue/Introduction

UserA is assigning roles for UserB.

UserA opens the Access Catalog, searches for UserB, and navigates to the Test Application. Within the "Add or Remove Roles" section on the left, two roles are available for assignment.

UserA clicks the + icon next to the first role, Role TestA. Almost immediately, the role is added to the Shopping Basket, and a dynamic form (implemented via the Portal Form) appears, prompting UserA to provide additional information specific to that role.

After completing the form for Role TestA, UserA adds the second role, Role TestB. This role also appears in the basket immediately, and the same form is displayed for additional input.

UserA proceeds to initiate the ordering process. A popup appears, displaying all expected elements correctly.

UserA then decides to cancel the order, clears the basket, and restarts the process.

Upon repeating the role selection and reaching the order popup again, the expand/collapse icons next to each role show inconsistent behavior:

For Role TestA, the collapse icon is incorrectly shown by default, even though the content is collapsed. Clicking the icon expands the section and the icon switches to the expand version, as expected.

For Role TestB, the icons function correctly throughout.

UserA closes the popup using the X icon and empties the basket again.

When UserA adds Role TestA once more, the role and form load promptly. However, when Role TestB is added, the form content only appears after the risk assessment is complete, introducing a noticeable delay in the user experience.

Environment

Release : 14.5.1
Component : CA Identity Suite Virtual Appliance

Resolution

Engineering provided a fix to resolve this issue as part of defect DE635499. It needs to be applied on top of IM vApp 14.5.1 CHF1 environment. If you face the same issue then please create a support ticket and request for the fix.