Unable to reset local admin password

Products

• VIP Service

Issue/Introduction

Unable to reset local admin password using passwordTool utility. Running the utility resulted in the below error:

Exception in thread "main" java.lang.NoClassDefFoundError: com/verisign/cmf/log/log4j/VsLog4JLogger
        at com.verisign.mauth.conf.auth.RealmManager.<init>(RealmManager.java:21)
        at com.verisign.mauth.PasswordTool.main(PasswordTool.java:38)
Caused by: java.lang.ClassNotFoundException: com.verisign.cmf.log.log4j.VsLog4JLogger
        at java.base/jdk.internal.loader.BuiltinClassLoader.loadClass(Unknown Source)
        at java.base/jdk.internal.loader.ClassLoaders$AppClassLoader.loadClass(Unknown Source)
        at java.base/java.lang.ClassLoader.loadClass(Unknown Source)
        ... 2 more

Environment

VIP Enterprise Gateway 9.11.0

Cause

Possibly due to missing file(s)

Resolution

Upgrade to 9.11.1 where the utility will work in resetting password

Additional Information

For more information on how to use the utility, see Using the passwordTool utility