Identity Portal User portal is not loading after upgrade

Products

• CA Identity Suite
• CA Identity Portal

Issue/Introduction

After upgrade from 14.5 GA to 14.5 SP1 CHF1 you have noticed that users opening Identity Portal User page see white screen or it looks like page is not loading.

 

Environment

Identity Portal 14.X

Cause

Stale temporary data in browser.

Resolution

Since page is loading fine in incognito mode or different browser the solution is to delete temporary files.

For example Chrome - Delete Browsing Data - time range pick "All time"  - select "Cached images and files"