Failed to harvest OI Notifications for NetOps tenant(s) Error 401 in OIConnector.log file

Products

• Network Observability
• CA Performance Management
• DX Operational Observability
• DX Operational Intelligence

Issue/Introduction

After successfully installing the OIConnector and Kafka and the CAPM data (inventory/metrics) is populated into DX OI/O2 we still see the following error in the OIConnector.log file:

In the /opt/CA/OIConnector/logs/OIConnector.log file:

[INFO ] 2025-06-02 13:42:35.549 [pool-6-thread-12] NotificationTaskImpl - Begin processing of OI Notifications.
[ERROR] 2025-06-02 13:42:35.674 [pool-6-thread-12] NotificationTaskImpl - Failed to harvest OI Notifications for NetOps tenant(s): [_default_]. Error: 401: 
[INFO ] 2025-06-02 13:42:35.677 [pool-6-thread-12] NotificationTaskImpl - Processed 0 OI notifications.

Environment

DX NetOps Performance Management

DX Operational Observability

Cause

The Notification stuff is used for an integration with OI Syslog which no one ended up using.

Resolution

Change value="true" to value="false" in the below (found in /opt/CA/OIConnector/conf/config.xml) and then restart the connector with service caperfcenter_oi restart.

    <bean id="notificationTask"
        class="com.ca.im.oinet.connector.task.notifications.NotificationTaskImpl">
        <!-- Enabled/Disabled Set false to disable OI notification polling -->
        <constructor-arg index="0" value="false" />