vCenter Server status shows as "Credentials Verified" in Usage Meter.
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vCenter Server status shows as "Credentials Verified" in Usage Meter.

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Article ID: 399693

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Updated On:

Products

VMware Usage Meter

Issue/Introduction

No data collection, hence no monthly report of Usage meter generates as vCenter Server state is in "Credentials Verified" state.

Environment

Usage Meter 4.8

Cause

Due to 'Out of Memory' issue occurring during the VC event collection.

collection-vcenter-error.log

ERROR --- [pool-5-thread-1] c.vmware.um.collector.CollectionHelper   : OutOfMemoryError collecting from server 1 java.lang.OutOfMemoryError: Java heap space

Resolution

Please follow below steps to increase the VC collector memory with an additional 2GB:

  1. Increase the overall UM appliance VM's memory with an additional 2GB.
  2. SSh to Usage Meter putty session.
  3. Edit below file using vi editor.
    "/opt/vmware/cloudusagemetering/platform/conf/schedule-executions/command.yml"
  4. Find property "extraJavaOpts" for vCenter collector and change the value from -Xmx1024M to -Xmx3072M .
  5. Reboot the appliance.
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