"Failed to Start: An error occurred during the initialization" error when accessing VMware Cloud Director via IP address.

Products

• VMware Cloud Director

Issue/Introduction

The following error is displayed when accessing VMware Cloud Director via its IP address.

The browser's DevTools console shows the following error.

* The appearance may vary depending on the browser.

 

The Network tab in the browser's DevTools shows net::ERR_CERT_AUTHORITY_INVALID for the https://<VCD FQDN>/api/session request.

* The error message may vary depending on the browser.
   For example, Firefox may show MOZILLA_PKIX_ERROR_SELF_SIGNED_CERT.

Cause

The security warning for the self-signed certificate on the FQDN URL has not yet been accepted.

Resolution

1. Access VCD via the FQDN:
      https://<VCD FQDN>/
2. Bypass the certificate warning:
      Chrome / Edge: Click Advanced >  Proceed to <VCD FQDN> (unsafe)
      Firefox : Click Advanced > Accept the Risk and continue
3. Confirm that you can now access VCD via its IP address.