Troubleshooting the "Objects are not receiving data from adapter instance" alert
search cancel

Troubleshooting the "Objects are not receiving data from adapter instance" alert

book

Article ID: 399614

calendar_today

Updated On:

Products

VMware Aria Suite

Issue/Introduction

  • You are getting Alerts "Objects are not receiving data from adapter instance" and cannot seem to pinpoint what devices are affected.  

Environment

VMware Aria Operations 8.18.x

Cause

When an object that normally receives data from an adapter during a collection cycle does not receive data in the latest collection cycle, the Instance Generated|Number of No Data Receiving Objects metric for the adapter instance is changed. The alert is triggered against an adapter when the Number of No Data Receiving Objects metric is > 0 by default.

Resolution

  1. Navigate to Operations > Alerts
  2. Click on the Alert column for the "Objects are not receiving data from adapter instance" alert to view the alert details
  3. Note the Number of No Data Receiving Objects metric value in the Alert Basis > Symptoms panel.
  4. Use the Show Objects link at the top of the page to review an Inventory view of the specific object(s) not receiving data.
  5. Review the identified objects in the Data Source that is collected by the adapter instance

    Example: For a VM collected by a vCenter adapter instance, log in to the vSphere Client and review the VM in the vCenter for possible issues.
  6. If no issues are identified in the Data Source, return to the Inventory view of the object(s) not receiving data in the Aria Operations UI
  7. Select the object(s) and click the Start Maintenance button

  8. Select the I will return to end maintenance myself. radio button and click OK
  9. Click the Deselect All button

  10. Expand Collection States and select In Maintenance(Manual)
  11. Select the object(s) placed in maintenance in step 7 and click the End Maintenance button

Additional Information

Powered by Wolken Software