After restoring the backed up data, if the attachment tab on the Request/Change order/Issue detail screen is clicked the following error is displayed:
The file is not able to display. Only attachments with a status of 'Installed' may be viewed".
The flag for the attachment was set to "ARCHIVED" and needs to be set to "INSTALLED"
CA Service Desk 11.2, 12.1, 12.6, 12.7, 12.9, 14.1, 17.0
Perform the below steps in order to resolve the error: