WCC Collector Services Stops After Several Seconds

Products

• Autosys Workload Automation

Issue/Introduction

After running unicntrl start CA-wcc, the CA-wcc-services Server show as not active as displayed below:

               CA Services Status Report

           Component Name               Pid        Status    
------------------------------------  -------  --------------
WAAE Application Server (C1D)          2545520  running
WAAE Agent (WA_AGENT)                  2545583  running
CA-wcc-services Server                      -  not active
CA-wcc Server                          2545434  running   

Verified that the jobs and machines are getting updated in the WCC_COLLECTOR.log file. Can successfully log

into the WCC GUIs. Went to the /opt/CA/WorkloadAutomationAE/wcc/collectors/WCC_COLLECTOR/scripts directory

and the CA-wcc-services.WCC_COLLECTOR.pid file was missing.

Environment

WCC 12.x

Linux

Resolution

Stopped the WCC processes by running the following command in the /etc/init.d directory:

./CA-wcc-services stop

Ran the following command:

ps -fe|grep CollectorApplication| grep -v grep

There was a process still running. Did a kill -9 on the process. Went to the /etc/init.d

directory and ran the following command:

./CA-wcc-services start

Verified that the CA-wcc-services processes remained up and verified that the 

CA-wcc-services.WCC_COLLECTOR.pid got created in the

/opt/CA/WorkloadAutomationAE/wcc/collectors/WCC_COLLECTOR/scripts directory