vCenter SDDC Service Accounts show disconnected in SDDC Manager UI

Products

• VMware Cloud Foundation

Issue/Introduction

Users may observe that vCenter service accounts (e.g., svc-vcfqdn@domain) reflect a status of Disconnected within the SDDC Manager Password Management dashboard. This typically prevents remediation or rotation tasks.

• The vCenter svc-vcfqdn@domain service account shows disconnected in SDDC manager
• Unable to remediate vCenter svc-vcfqdn@domain service account password 

VCF Diagnostic Tool for SDDC Manager shows

Environment

• VCF 5.x
• VCF 9.x

Cause

This issue occurs due to a password mismatch for the service account between the SDDC Manager database and the target vCenter Server.

Resolution

To restore synchronization, follow these steps:

1. Confirm the current account password stored in SDDC by retrieving credentials from the SDDC Manager database.
   • Refer to Retrieve the service accounts credentials from SDDC Manager for specific commands.
2. Log in to the target vCenter Server using an account with administrative privileges (e.g., [email protected]).
3. Update the password for the service account in vCenter Single Sign-On (SSO) to match the secret retrieved in Step 1.
   • See Edit a vCenter Single Sign-On User for procedural guidance.
4. Navigate back to the SDDC Manager UI > Password Management and remediate the svc-account using the same password.
5. If remediation continues to fail, restart the operations manager services on the SDDC Manager:
   • Execute: /opt/vmware/vcf/operationsmanager/scripts/cli/sddcmanager_restart_services.sh
6. For information on how to retrieve logs for further troubleshooting, see Collecting logs from SDDC Manager.

Additional Information

• If the issue persists, allow up to 24 hours for the daily automated synchronization task to complete.
• To speak with a customer representative or a Support Engineer see Contact Support. Scroll to the bottom of the page and click on your respective region.