Error code Unable to initial CORA API. RC: 470224.

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

Unable to create new Configuration Items in Service Desk Manager. The following error appears in the NX_ROOT\log\stdlog:

Unable to initial CORA API. RC: 470224
CORA Error Message:Cora not initialized yet!
ca_reg_init failed (Cora not initialized yet!)
Error in MDB_Registration_Handler method mdb_register_check: Cora not initialized yet!

Environment

RHEL 7.2, 8.6

Oracle Database 19c, 21c

SDM 17.4

Cause

The LD_LIBRARY_PATH  variable is missing the Oracle Libraries.

Resolution

Add the 32-bit and 64-bit Oracle database libraries to the library path variable LD_LIBRARY_PATH.

Refer to the following for further instructions: 

How to set the environmental variable LD_LIBRARY_PATH in Linux

Additional Information

Database Considerations