Default Software Contents Download job is in error

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

Default Software Contents Download job is in error.
In CA\SC\CIC\logs\CIC*.log we could see this error :

2025-05-23 06:32:41,926 INFO c.c.s.CCMain [CCMain] Processing messages from baseline file C:\Program Files (x86)\CA\SC\CIC\baseline\content_20210121.baseline
2025-05-23 06:32:41,927 INFO c.c.s.CCMain [CCMain] Baseline file Content Processing for domain '<domain_name>' started
2025-05-23 06:32:41,927 INFO c.c.s.CCUtilities [CCMain] Cleaning directory C:\Program Files (x86)\CA\SC\CIC\staging
2025-05-23 06:32:43,142 INFO c.c.s.CCMain [CCMain] Extracting from C:\Program Files (x86)\CA\SC\CIC\baseline\content_20210121.baseline into staging directory C:\Program Files (x86)\CA\SC\CIC\staging
2025-05-23 06:33:38,418 ERROR c.c.s.CCMain [CCMain] Exception: java.util.zip.ZipException: invalid code lengths set - invalid code lengths set
2025-05-23 06:33:38,418 ERROR c.c.s.CCMain [CCMain] java.util.zip.InflaterInputStream.read(InflaterInputStream.java:164)
2025-05-23 06:33:38,419 ERROR c.c.s.CCMain [CCMain] java.util.zip.ZipInputStream.read(ZipInputStream.java:194)
2025-05-23 06:33:38,419 ERROR c.c.s.CCMain [CCMain] java.io.FilterInputStream.read(FilterInputStream.java:107)
2025-05-23 06:33:38,419 ERROR c.c.s.CCMain [CCMain] com.ca.sccc.CCUtilities.extractCompressedFile(CCUtilities.java:332)
2025-05-23 06:33:38,419 ERROR c.c.s.CCMain [CCMain] com.ca.sccc.CCMain.doOfflineContentProcess(CCMain.java:728)
2025-05-23 06:33:38,419 ERROR c.c.s.CCMain [CCMain] com.ca.sccc.CCMain.doBaseline(CCMain.java:1145)
2025-05-23 06:33:38,419 ERROR c.c.s.CCMain [CCMain] com.ca.sccc.CCMain.doOnlineProcess(CCMain.java:417)
2025-05-23 06:33:38,419 ERROR c.c.s.CCMain [CCMain] com.ca.sccc.CCMain.doRun(CCMain.java:295)
2025-05-23 06:33:38,419 ERROR c.c.s.CCMain [CCMain] com.ca.sccc.CCMain.main(CCMain.java:198)
2025-05-23 06:33:38,419 ERROR c.c.s.CCMain [CCMain] sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
2025-05-23 06:33:38,419 ERROR c.c.s.CCMain [CCMain] sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
2025-05-23 06:33:38,419 ERROR c.c.s.CCMain [CCMain] sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
2025-05-23 06:33:38,419 ERROR c.c.s.CCMain [CCMain] java.lang.reflect.Method.invoke(Method.java:498)
2025-05-23 06:33:38,419 ERROR c.c.s.CCMain [CCMain] org.tanukisoftware.wrapper.WrapperSimpleApp.run(WrapperSimpleApp.java:240)
2025-05-23 06:33:38,419 ERROR c.c.s.CCMain [CCMain] java.lang.Thread.run(Thread.java:748)

Environment

Client Automation - All Version

Resolution

File C:\Program Files (x86)\CA\SC\CIC\baseline\content_20210121.baseline is corrupted.

 

Copy it from ISO File (located under WindowsProductFiles_x86\CIC\baseline)

 

On iso 14.5 this file has a size of 2 864 786 202 bytes :

And the calculated MD5 for this file with command "CertUtil -hashfile content_20210121.baseline MD5" is
bc02a15b98e17599ea7a2e93ee0bf6f7