Hiding Transfer button for Catalog Requests in Service Point

Products

• CA Service Management - Service Desk Manager
• CA Service Catalog
• CA Service Desk Manager

Issue/Introduction

The transfer button appears in Service Point.  How to hide this button?

Environment

Service Catalog 17.x

Service Point 17.x

Resolution

Note: This customization will affect Service Point only.

1. Copy USM_HOME\view\webapps\usm\explorer\ request\ request_edit.xsl
2. Paste under USM_HOME\filestore\custom\explorer\ request\
3. Edit this custom file - USM_HOME\filestore\custom\explorer\ request\ request_edit.xsl
4. Comment out copy button related code (approximate line numbers 322 to 324) as below
 
 <!-- 
<xsl:if test="$canTransfer and string-length(icguinode/icguinodeinfo[2])&gt;0">
<portal_button id="transferbtn_top" label="{$xslcontent/transfer}"/>
</xsl:if>
-->

5. Delete translets (all files under USM_HOME\view\translets\)
6. Restart Service Catalog Service