Unable to Log into OI

Products

• DX Operational Intelligence

Issue/Introduction

Using 23.2, getting error message "Failed to login . Verify that User ID and password are incorrect."

 

Environment

23.2

Resolution

Customer was using a small configuration which ran out on memory on AMQ pod. Raised Memory of that process from 4 GB to 6 GB. The user account in question had an expired password. Once changed and the prior change was made, they were able to successfully log in.

Additional Information

The AMQ low memory impacted JMS transactions to the read server which impacted logins.