Endpoint Protection Client Out-Of-Date Status is not showing in Windows Security Center

Products

• Endpoint Protection

Issue/Introduction

Symantec Endpoint Protection (SEP) Client definition status not updating in Windows Security Center (WSC)

vpdebug.log
20:14:02.482926[_7112][_8364]|UpdateWSCStatusForVistaSP1orAbove - Symantec Endpoint Protection
20:14:02.484455[_7112][_8364]|UpdateWSCStatusForVistaSP1orAbove - productState: 0 m_cachedProductState: -1 signatureUptoDate: 1 m_cachedAVDefinitionUpToDate: 0 bForceUpdate: 0
20:14:35.931829[_7112][_11360]|UpdateWSCStatusForVistaSP1orAbove - Symantec Endpoint Protection
20:14:35.933197[_7112][_11360]|UpdateWSCStatusForVistaSP1orAbove - productState: 0 m_cachedProductState: 0 signatureUptoDate: 1 m_cachedAVDefinitionUpToDate: 1 bForceUpdate: 0
20:14:41.189915[_7112][_7320]|UpdateWSCStatusForVistaSP1orAbove - Symantec Endpoint Protection
20:14:41.191242[_7112][_7320]|UpdateWSCStatusForVistaSP1orAbove - productState: 0 m_cachedProductState: 0 signatureUptoDate: 1 m_cachedAVDefinitionUpToDate: 1 bForceUpdate: 0
20:14:46.193657[_7112][_7320]|UpdateWSCStatusForVistaSP1orAbove - Symantec Endpoint Protection
20:14:46.195488[_7112][_7320]|UpdateWSCStatusForVistaSP1orAbove - productState: 0 m_cachedProductState: 0 signatureUptoDate: 1 m_cachedAVDefinitionUpToDate: 1 bForceUpdate: 1

WPP
[05/20/2025-20:14:02.523] 23A4 : 2C9C : INFO  : sepWscSvc : antivirusHandler.cpp(114) : AMPPLClient::AntivirusHandler::OnUpdateStatus : OnUpdateStatus antivirus status
[05/20/2025-20:14:02.583] 23A4 : 2C9C : INFO  : sepWscSvc : antivirusHandler.cpp(164) : AMPPLClient::AntivirusHandler::OnUpdateStatus : Succeeded to update antivirus status [ERROR_SUCCESS]
[05/20/2025-20:14:46.207] 23A4 : 2C14 : INFO  : sepWscSvc : antivirusHandler.cpp(114) : AMPPLClient::AntivirusHandler::OnUpdateStatus : OnUpdateStatus antivirus status
[05/20/2025-20:14:46.238] 23A4 : 2C14 : INFO  : sepWscSvc : antivirusHandler.cpp(164) : AMPPLClient::AntivirusHandler::OnUpdateStatus : Succeeded to update antivirus status [ERROR_SUCCESS]

Cause

- When the SEP client is out-of-date, it's not sending the correct information to "Windows Security Center
- SEP calls the WSC API IWscAVStatus::UpdateStatus successfully but Windows still reports "Status unavailable".

Resolution

This issue has been fixed in 14.3 RU10 build (14.3 RU10 b12170).