Global Manager Missing from Upgrade Menu in Federation Environment

Products

• VMware NSX

Issue/Introduction

During an upgrade in a federation environment, the Global Manager (GM) does not appear under System > Lifecycle Management > Upgrade, preventing the upgrade process from proceeding on GM nodes.

From the /var/log/upgrade-coordinator/upgrade-coordinator.log file within the GM support bundle, the active_upgrade_coordinator_ip_address value is a FQDN:

YYYY-MM-DDTHH:MM:SS.SSSZ INFO Thread-## LoggingRestTemplate ##### SYSTEM [nsx@### comp="nsx-manager" level="INFO" subcomp="upgrade-coordinator"] response: Response:: status code:200 OK status: body:123
  "active_upgrade_coordinator_ip_address" : "<FQDN>",
  "active_upgrade_coordinator_node_uuid" : "########-####-####-####-############",
  "id" : "UpgradeCoordinatorState",
  "display_name" : "UpgradeCoordinatorState",

Environment

VMware NSX

Cause

This issue occurs when the UpgradeCoordinatorState output incorrectly shows the active_upgrade_coordinator_ip_address as an FQDN rather than an IP address.

Resolution

Workaround:

Bypass the upgrade summary page and access the upgrade page on the GM node directly using the following URL:

https://<GM IP>/nsx/#/app/system/home/upgrade/home/summary

Replace <GM IP> with the actual IP address of the Global Manager node.

This allows direct access to the upgrade page, enabling the upgrade process to continue.