In the NetOps Portal, the user cannot login with LDAP password

Products

• Network Observability
• CA Performance Management

Issue/Introduction

User created before LDAP was configured cannot log in using LDAP password, but can log in using existing portal password

Environment

Performance Management all supported versions

Resolution

1) In the NetOps Portal, navigate to: Administration->User Settings->Users

2) Find and edit the user.

3) Make sure authentication is set to external