MUX Timesheets: Review & Approve Search or Filter bar not available
Article ID: 399090
Updated On:
Products
Issue/Introduction
When going to the MUX Timesheets, Review & Approve module, the Search or Filter bar is not available for some users.
+{{moreSelecetdFilters}} string is displayed instead and the Resource Manager is unable to filter by any resource
How can this be fixed?
Environment
Clarity 16.3.1
Cause
The personalizations record is corrupted.
Resolution
Run the following select against the DB
SELECT * from CMN_UI_PERSONALIZATIONS cup WHERE user_id = xxxx AND component = 'timesheet' (Replace xxxx by affected Clarity internal userid)
Look at the personalizations column for the content
Delete the personalization and get the user log in to Clarity again
Delete from CMN_UI_PERSONALIZATIONS cup WHERE user_id = xxxx AND component = 'timesheet'
Upon login the personalization will be rebuilt and afterward the Review & Approve module Search or Filter bar will be accessible.
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