After applying RU4 on 17.4 the Maileater is no longer importing html-body to html_description of the Incident.

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

With some mail clients, Maileater fails to generate the description using HTML content when the email body contains only HTML and does not include a Maileater tag. This behavior is noted after applying 17.4 RU4.

1. Send a mail with the description as below:    

Column1	Column2
ABC	XYZ

2. In the Description of the Incident we see it in plain text in single line as column1 column2 ABC XYZ

Environment

Service Desk Manager 17.4 RU4

Resolution

The fix for the reported issue will be part of 17.4 RU5, and also individual fixes are available on top of 17.4 RU4, i.e., T5UG591 for Windows and T5UG592 for Linux.