The user is encountering a "Not Authorized" error when attempting to access reports on the CH platform.

Products

• CloudHealth

Issue/Introduction

This issue may arise if the user's account lacks the necessary permissions to view the reports. It's advisable to verify that the user is assigned to a user group with appropriate read or view permissions for the reports in question. 

Resolution

If permissions are correctly assigned and the issue persists only for a single user, consider the following steps:

1. Clear the browser's cache and cookies, then attempt to log in again.

2. If the problem remains unresolved, remove the user account and recreate it with the same role and permissions.

Please note that recreating a user account will result in loss of reports that were created using old user account.