Update ESXi is getting stuck on SDDC Manager at ESX_UPGRADE_VUM_STAGE_SCAN at 0%

Products

• VMware SDDC Manager

Issue/Introduction

Symptoms:

• Update ESXi is getting stuck on SDDC Manager at ESX_UPGRADE_VUM_STAGE_SCAN  at 0%
  
  
• vmware-vum-server-XX.log:
  
  2025-05-XXT09:50:44.347Z error vmware-vum-server[1256418] [Originator@6876 sub=com.vmware.vcIntegrity.lifecycle.SyncDepotsTask] [SyncDepotsTask 221] Failed to sync depots. Merged depot content is invalid: Error:
-->    com.vmware.vapi.std.errors.error
--> Messages:
-->    com.vmware.vcIntegrity.lifecycle.depotContent.ValidationError<A depot is inaccessible or has invalid contents. Make sure an official depot source is used and verify connection to the depot.>
-->
2025-05-XXT09:50:44.348Z info vmware-vum-server[1256418] [Originator@6876 sub=com.vmware.vcIntegrity.lifecycle.SyncDepotsTask] [Task, 524] Task:com.vmware.vcIntegrity.lifecycle.SyncDepotsTask ID:527a077f-6997
-f03a-7d43-f81a05a7a7dc. Finalizing Task
2025-05-XXT09:50:44.348Z info vmware-vum-server[1256418] [Originator@6876 sub=com.vmware.vcIntegrity.lifecycle.SyncDepotsTask] [Task, 524] Task:com.vmware.vcIntegrity.lifecycle.SyncDepotsTask ID:527a077f-6997
-f03a-7d43-f81a05a7a7dc. Task Finalization completed.
2025-05-XXT09:50:44.348Z error vmware-vum-server[1256418] [Originator@6876 sub=com.vmware.vcIntegrity.lifecycle.SyncDepotsTask] [Task, 524] Task:com.vmware.vcIntegrity.lifecycle.SyncDepotsTask ID:527a077f-699
7-f03a-7d43-f81a05a7a7dc. Task Failed. Error: Error:
-->    com.vmware.vapi.std.errors.error
--> Messages:
-->    com.vmware.vcIntegrity.lifecycle.depotContent.ValidationError<A depot is inaccessible or has invalid contents. Make sure an official depot source is used and verify connection to the depot.>
-->
2025-05-XXT09:50:44.348Z warning vmware-vum-server[1255847] [Originator@6876 sub=TaskStatsCollector] [taskStatsCollector 190] Task type or creation time not present
2025-05-XXT09:50:44.349Z info vmware-vum-server[1256418] [Originator@6876 sub=PM.AsyncTask.SyncDepotsTask{2}] [vciTaskBase 1496] SerializeToVimFault fault:
--> (vmodl.fault.SystemError) {
-->    faultCause = (vmodl.MethodFault) null,
-->    faultMessage = (vmodl.LocalizableMessage) [
-->       (vmodl.LocalizableMessage) {
-->          key = "com.vmware.vcIntegrity.lifecycle.depotContent.ValidationError",
-->          arg = <unset>,
-->          message = <unset>
-->       }
-->    ],
-->    reason = "vLCM Task failed, see Error Stack for details."
-->    msg = "{
-->     "data": null,
-->     "error_type": "ERROR",
-->     "messages": [
-->         {
-->             "args": [],
-->             "default_message": "A depot is inaccessible or has invalid contents. Make sure an official depot source is used and verify connection to the depot.",
-->             "id": "com.vmware.vcIntegrity.lifecycle.depotContent.ValidationError"
-->         }
-->     ]
--> }"
--> }

Environment

VMware Cloud Foundation 5.x
VMware Cloud Foundation 4.x
VMware ESXi 7.x
VMware ESXi 8.x

Cause

Public facing repository URLs and authentication mechanisms are changing. Download URLs are no longer common but unique for each customer, therefore will require to be re-configured.

Resolution

Apply the resolution provided in the KB 390121