Error "Timed out" trying to upload OVF to the catalog in vCD

Products

• VMware vCenter Server

Issue/Introduction

• When you try to upload a OVF file to a catalog using the VCD UI you get an error similar to:
  
  

  [ ########-####-####-####-############ ] Timed out.

  com.vmware.vcloud.api.presentation.service.TimedoutException: Timed out.
      at com.vmware.ts.impl.TransferItemFileFuture.isDone(TransferItemFileFuture.java:187)
      at com.vmware.vcloud.common.future.FutureUtil.waitForFutureOrCancel(FutureUtil.java:143)
      at com.vmware.ssdc.backend.services.impl.VAppUploadManagerImpl.getOvfDescriptorFromSocket(VAppUploadManagerImpl.java:3222)
      at com.vmware.ssdc.backend.services.impl.VAppUploadManagerImpl.handleUploadOvfDescriptor(VAppUploadManagerImpl.java:2187)
      ...
  Caused by: java.net.UnknownHostException: example.com
      at java.base/java.net.InetAddress$CachedAddresses.get(InetAddress.java:797)
      at java.base/java.net.InetAddress.getAllByName0(InetAddress.java:1533)
      at java.base/java.net.InetAddress.getAllByName(InetAddress.java:1386)
      ...

Environment

VMware Cloud Director 10.5.x

Cause

The cause for this issue is that VCD can't resolve the address in the error, in the example above example.com

Resolution

To resolve this issue update your DNS settings so each of the VCD cells can resolve the address from the error.