Intermittent Exchange mailbox creation failures
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Intermittent Exchange mailbox creation failures


Article ID: 3989


Updated On:


CA Identity Manager CA Identity Governance CA Identity Portal CA Risk Analytics CA Secure Cloud SaaS - Arcot A-OK (WebFort) CLOUDMINDER ADVANCED AUTHENTICATION CA Secure Cloud SaaS - Advanced Authentication CA Secure Cloud SaaS - Identity Management CA Secure Cloud SaaS - Single Sign On


In an Exchange 2007 or Exchange 2010 environment, the managed Active Directory endpoint acquired by Identity Manager is usually different to the Active Directory endpoints which service the Exchange 2007/2010 servers. The Active Directory intra-site or inter-site replication latency could introduce a timing problem and result in intermittent mailbox creation failures.


Component: IDMGR


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To address the problem, there are 2 timeout settings which can be adjusted:

  • The maximum timeout period which the Remote Agent will continue to try and read new Active Directory accounts.

  • The maximum timeout period the Connector Server waits to confirm a new mailbox existence.

To configure Exchange 2007 and Exchange 2010 timeout settings:

  1. On Remote Agent installations, set the value on the following Windows registry key:

    HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Identity Manager

               DWORD Value: Ex2k7AgentTimeout
               Defines the maximum timeout period the Remote Agent continues to try to read new Active Directory accounts during replication.
               The value required for inter-site replication depends on the replication topology settings.

  2. On computers running the CA Identity Manager Connector Server (C++) service, set the following Windows system environment variable:

               Specifies the maximum timeout period the Connector Server waits to confirm mailbox existence.
               The value required for inter-site replication will depend on replication topology settings.