PROXY_RDP login applications not currently supported.

Products

• CA Virtual Privilege Manager
• CA Privileged Identity Management Endpoint (PIM)
• CA Privileged Access Manager (PAM)

Issue/Introduction

Question

 

Why do I get the following message when trying to use PROXY_RDP:

 

PROXY_RDP login applications not currently supported.

 

 

 

The following n server.log:

 

2016-03-15 12:58:16,596 ERROR [com.ca.ppm.connectivity.event.impl.LoginApplicationScriptServlet] There are no available proxy servers to serve the request.

 

2016-03-15 12:58:16,610 INFO [com.ca.ppm.event.impl.CreateProxySessionEvent] Executing event: ProxyCreateSessionEvent

 

2016-03-15 12:58:16,702 ERROR [com.ca.ppm.connectivity.event.impl.LoginApplicationScriptServlet] failed to execute event CreateProxySessionEvent

 

 

 

And the following in ProxyManager.log:

 

2016-03-15 12:57:33.363 | ERROR | main | com.ca.ppm.proxymanager.ProxyManager :36 | Failed to load ProxyManager service:

 

org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'guacHeartbeat': Injection of resource dependencies failed; nested exception is org.springframework.beans.factory.BeanCreationException

 

 

Answer

This is probably due to an incorrect hostname in the recording_database_url parameter in <AccessControlServer>\ProxyManager\conf\database.properties. This paramater should be: 

recording_database_url=jdbc:sqlserver://<hostname>:<port>;selectMethod=cursor;DatabaseName=<dbname>

 

Environment

Release: ACP1M005900-12.9-Privileged Identity Manager
Component: