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Upgrade of MDB for CA Client Automation fails with Appcrash with dsminfoa.dll error


Article ID: 39877


Updated On:


CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager



When doing an upgrade you first need to Upgrade them MDB, especially if your MDB is on a remote machine.

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When you get to the following Screen you select OK:

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You will see the following Error Screen popup with the following Appcrash in dsminfoa.dll  
and in the Application Event viewer you will see the following Errors (Error 1638).

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Why am I getting an Appcrash with dsminfoa.dll when upgrading my MDB ?




CA Client Automation - All Versions 



This problem is caused by a missing entry in the ca_settings table.

The version of the mdb is listed in the ca_settings table in the set_id column under the 903 record (which is missing from this table).

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To resolve the issue do a DSMver to find out what version of DSM you are at now:

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Then use that version to create the ca_settings record :

use mdb
  insert into ca_settings(set_id,set_val_text)
  values (903,'')

Now if you look at the ca_settings table, it will list the ca_settings 903 record:

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A similar issue, is when doing an upgrade you get Appcrash msvcr100.dll:

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This is caused by the ca_settings,  record 903 has a value that is not a correct version

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To resolve this change the incorrect version to a "real version" (again, check DSMVER)

  update ca_settings
  set set_val_text= ''
  where set_id = 903
This will change the ca_settings table to the correct version and this will allow the upgrade to progress.


Release: UASIT.99000-12.8-Asset Intelligence


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