Integration using ServiceNow Action Pack not updating SN Work Notes field after upgrade to 6.9.0
search cancel

Integration using ServiceNow Action Pack not updating SN Work Notes field after upgrade to 6.9.0

book

Article ID: 398745

calendar_today

Updated On:

Products

CA Release Automation - Release Operations Center (Nolio) CA Release Automation - DataManagement Server (Nolio)

Issue/Introduction

Previously the an integration in place where Relase Automation updated the workNotes field in ServiceNow 
during or after deployments using a REST API call. This was working fine before in 6.8.0.

After a software upgrade of Relase Automation 6.9 the integration is no longer working as expected. The 
workNotes are not getting updated in ServiceNow.

Environment

CA Release Automation - 6.9 version

Cause

Agent logs showed error find the ServiceNow action pack 'nolio-servicenow-actions-10.5.2104.1.jar':

nolio_action_exe.log and nolio_all.1.log:
========================================
...
[job-5996605-jobServer-5996605-2:Assign ticket to JFAS(P15201.F167896.E167909.E167902):Action] ERROR (com.nolio.platform.shared.executables.actions.serviceNow.Utils:33) - Error occured while trying to 
preform ServiceNow operation java.lang.NoSuchFieldError: _log
    at com.nolio.platform.shared.executables.actions.serviceNow.ServiceNowAction.logInputs
(ServiceNowAction.java:163) ~[nolio-servicenow-actions-10.5.2104.1.jar:?]

Resolution

Updated to the newer version of ServiceNow action pack available 'nolio-servicenow-actions-10.6.2210.1.jar'.