Key Management Server Setup Stuck or Fails at "Make KMS Trust vCenter"

Products

• VMware SDDC Manager

Issue/Introduction

When establishing a KMS Server in your Key Provider setup to enable encryption, you see "Client trusts server" preventing the completion of the connection between the KMS Server and the vCenter Server. 

Example below (time-stamps will vary).

Environment

vCenter Server 7.x 

vCenter Server 8.x

Cause

A trust issue on the KMS side is preventing the connection from completing. 

Resolution

Contact your KMS vendor to investigate as the trust failures will be more accurately reported on the KMS system.