Jaspersoft dashboard notification failed Failed starting chrome process

Products

• CA Service Desk Manager

Issue/Introduction

When I scheduled a dashboard customer tries to send report over mail with 3 options but all of them has same error. I attached the error.

JasperReports Server encountered an error while generating this report. Please contact your administrator.

Customer can scheduled and notify reports over but there is a problem with dashboard report only.

Jasperserver.log shows

025-05-09T10:10:31,821 ERROR DashboardExecutionJob,JasperServerScheduler_Worker-2:311 - The dashboard export job for /organizations/casm_insights/Directory/My-Dashboard failed to execute. java.util.concurrent.ExecutionException: com.jaspersoft.jasperserver.remote.exception.ExportExecutionRejectedException: com.github.kklisura.cdt.launch.exceptions.ChromeProcessException: Failed starting chrome process.

...

Caused by: com.jaspersoft.jasperserver.remote.exception.ExportExecutionRejectedException: com.github.kklisura.cdt.launch.exceptions.ChromeProcessException: Failed starting chrome process.

 

Environment

CA Service Desk 17.4 RU02 and higher integrated with Jaspersoft 9.0.0

Resolution

The chrome.path is not defined properly in js.config.properties file located in jasper-tomcat\webapps\jasperserver-pro\WEB-INF

please change

chrome.path=C:\Program Files\Google\Chrome\Application\chrome.exe

to

chrome.path=C:/Program Files/Google/Chrome/Application/chrome.exe

save the change and then restart Jaspersoft tomcat.