422 Unrecognized Error after submitting cab file(s) to Symantec Cloud Sandboxing

Products

• ISG Content Analysis

Issue/Introduction

After submitting "*.cab" files to Symantec Cloud Sandboxing the following error is seen in the CAS logs:

XXXX-05-09T05:18:12.586361+02:00 bccaXX debug avservice[15914]: DEBUGGING: SymcCloudApi::submit_file response is {"task_id":"b21585d6-9b12-5944-a78d-b849c2ce31eb","token":"XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX="}
XXXX-05-09T05:18:12.586617+02:00 bccaXX debug avservice[15914]: DEBUGGING: SymcCloudApi::submit_file response is now {"task_id":"b21585d6-9b12-5944-a78d-b849c2ce31eb","tenant_id":"","token":"XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX="}
XXXX-05-09T05:18:12.586762+02:00 bccaXX debug avservice[15914]: DEBUGGING: SymcCloudApi::submit_file done

XXXX-05-09T05:18:12.586929+02:00 bccaXX debug avservice[15914]: DEBUGGING: SandboxingSymcCloud::Submit XXXXXXX.cab - scheduled 10 seconds to start polling for {"task_id":"b21585d6-9b12-5944-a78d-b849c2ce31eb","tenant_id":"","token":"XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX="}

...

SymcCloudApi::SymcCloudException: 422 Unrecognized Error Code{"task_id":"b21585d6-9b12-5944-a78d-b849c2ce31eb","tenant_id":"","token":"XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX="}
XXXX-05-09T05:18:22.617419+02:00 bccaXX debug avservice[15914]: DEBUGGING: SymcCloudApi::SymcCloudException details: An unrecognized error has occurred.
XXXX-05-09T05:18:22.617633+02:00 bccaXX err avservice[15914]: ERROR    : SandboxingSymcCloud::CheckForFinish - SymcCloudApi::get_status failed. ({"task_id":"b21585d6-9b12-5944-a78d-b849c2ce31eb","tenant_id":"","token":"XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX="}

Environment

Content Analysis

Symantec Cloud Sandboxing

 

Resolution

 

Requested  "*.cab"  file that should be sandboxed does not contain supported file(s) therefore CAS throws the "422 Unrecognized Error".

Please bypass on the integrated proxy such requests from ICAP feedback"