Guest OS Customization is greyed out in VMware Cloud Director

Products

• VMware Cloud Director

Issue/Introduction

 "Edit" option of "Guest OS Customization" in a VM is greyed out.

Environment

vCloud Director version: 10.5.1.22821164 and lower 

vCenter Server version: 7.0.3, 24322018, Lower and Higher

Cause

Guest OS (Open SUSE Linux 64-bit) is currently unsupported for "Guest OS Customization" due to vSphere limitation.

Resolution

This issue is due to a known vSphere limitation, where Open SUSE Linux (64-bit) is not supported for Guest OS Customization.

More information can be found at: Guest OS Customization Support Matrix & https://compatibilityguide.broadcom.com/

Additional Information

Legacy

 

The Legacy support level is between Supported and Deprecated. These guest operating systems are typically no longer supported by the original vendor. As a result, Broadcom's ability to support this guest operating system is reduced because Broadcom may not be able to collaborate with the OS vendor to provide the highest level of support.

 

Broadcom continues to provide support for OS agnostic features. These include:

• Virtual Machine lifecycle operations such as suspend, resume and power on/off/cycle.
• Snapshot, revert operations and management.
• Virtual Machine mobility operations such as vMotion and DRS.

 

Broadcom does not implement support for new Broadcom features and functions on operating system releases that are classified under this support level. Additionally, Broadcom puts best effort to continue to provide access to OS dependent features. However, the these considerations apply:

• VMware Tools and drivers may be frozen and bug fixes, including critical and security fixes, may no longer be provided.
• In limited cases, if a fix is made available, you may be required to install unsigned drivers for older Windows releases.
• Guest customization may not be available or updated.
• Hot add of CPU and Memory may not be available or supported.

For more information, see the Guest OS section of the Broadcom Compatibility Guide for specific guidance regarding each operating system you are currently running a guest operating system that is at the Legacy support level, Broadcom recommends that you plan to move to a newer supported release.