Failed to install JasperSoft server - INVALID_APPSERVER_DIRECTORY

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Article ID: 39860

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Updated On:

Products

CA Spectrum

Issue/Introduction

The JasperSoft server installation fails and the following message error is logged in the install.log file:

[2016-03-18 10:04:56,998] ERROR [InstallerLog] [readerrorlog:251] - 16104: INVALID_APPSERVER_DIRECTORY

Cause

The path set in the appServerDir parameter is not correct. Path specified is using single "\" character when should be using double "\\" characters.

The following is an example in the sample.properties file:

appServerDir=C:\Program Files\Apache Software Foundation\Tomcat 8.0

Environment

CA Spectrum integrated with CABI 6.x (JasperSoft) on Windows 2012 R2

Resolution

Edit the sample.properties file and replace single "\" characters with double "\\" characters and rerun the install. 

The following is an example:

appServerDir=C:\\Program Files\\Apache Software Foundation\\Tomcat 8.0

 

If the install fails with the same error, then you need to install tomcat into a tomcat folder on the root drive.

Here are the steps to do that:

1.  Uninstall tomcat

2.  Create a tomcat8 directory on the C:\ or D:\ drive

3.  Update the appServerDir entry accordingly.  For example:  appServerDir=C:\\tomcat8

4. Run the JasperSoft installation again.