Failed to install JasperSoft server - INVALID_APPSERVER_DIRECTORY
Article ID: 39860
Updated On:
Products
Issue/Introduction
The JasperSoft server installation fails and the following message error is logged in the install.log file:
[2016-03-18 10:04:56,998] ERROR [InstallerLog] [readerrorlog:251] - 16104: INVALID_APPSERVER_DIRECTORY
Environment
CA Spectrum integrated with CABI 6.x (JasperSoft) on Windows 2012 R2
Cause
The path set in the appServerDir parameter is not correct. Path specified is using single "\" character when should be using double "\\" characters.
The following is an example in the sample.properties file:
appServerDir=C:\Program Files\Apache Software Foundation\Tomcat 8.0
Resolution
Edit the sample.properties file and replace single "\" characters with double "\\" characters and rerun the install.
The following is an example:
appServerDir=C:\\Program Files\\Apache Software Foundation\\Tomcat 8.0
If the install fails with the same error, then you need to install tomcat into a tomcat folder on the root drive.
Here are the steps to do that:
1. Uninstall tomcat
2. Create a tomcat8 directory on the C:\ or D:\ drive
3. Update the appServerDir entry accordingly. For example: appServerDir=C:\\tomcat8
4. Run the JasperSoft installation again.
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