search cancel

Failed to install JasperSoft server - INVALID_APPSERVER_DIRECTORY


Article ID: 39860


Updated On:


CA Spectrum


The JasperSoft server installation fails and the following message error is logged in the install.log file:

[2016-03-18 10:04:56,998] ERROR [InstallerLog] [readerrorlog:251] - 16104: INVALID_APPSERVER_DIRECTORY


CA Spectrum integrated with CABI 6.x (JasperSoft) on Windows 2012 R2


The path set in the appServerDir parameter is not correct. Path specified is using single "\" character when should be using double "\\" characters.

The following is an example in the file:

appServerDir=C:\Program Files\Apache Software Foundation\Tomcat 8.0


Edit the file and replace single "\" characters with double "\\" characters and rerun the install. 

The following is an example:

appServerDir=C:\\Program Files\\Apache Software Foundation\\Tomcat 8.0


If the install fails with the same error, then you need to install tomcat into a tomcat folder on the root drive.

Here are the steps to do that:

1.  Uninstall tomcat

2.  Create a tomcat8 directory on the C:\ or D:\ drive

3.  Update the appServerDir entry accordingly.  For example:  appServerDir=C:\\tomcat8

4. Run the JasperSoft installation again.