Unable to connect Desktop Client and Server with 12.4 cum#3 patch

Products

• ESP dSeries Workload Automation

Issue/Introduction

Error while trying to connect from desktop client version 12.4 (build 1324) to CA WA (Workload Automation DE) server 12.4 (cum#3). The same connection from desktop client 12.3 (build 3778) to WA (Workload Automation DE) server 12.4 (cum#3) is working fine. 

Environment

CA Workload Automation DE Desktop Client and Server with 12.4 cum#3 patch

Cause

Time sync between Desktop Client and Server was more than 1 minute.

Resolution

Once the time was sychnronized on the operating system (by the SysAdmin Team), the issue was resolved.

Additional Information

Here is the portion of the Desktop Client 12.4 CUM #3 readme that touches on the change made that's causing this issue: 

"With this vulnerability fix, clock difference between client and server is supported maximum by 1 minute. If the difference is more than 1 minute, login will not happen.We suggest that ESP dSeries Workload Components should be clock synchronized."

 

In the Desktop Client's internal_trace.txt file will also show:

2025-05-22 12:02:24,238 ERROR Also, please verify ESP dSeries Server and Desktop Client machines clocks are synchronized
2025-05-22 12:02:24,238 ERROR 
java.lang.NullPointerException
    at java.lang.String.<init>(String.java:491)
    at com.ca.wa.desktop.connection.channel.ChannelResponseDispatcherForStrings.convertMessage(ChannelResponseDispatcherForStrings.java:63)
    at com.ca.wa.desktop.connection.channel.ChannelResponseDispatcherForStrings.convertMessage(ChannelResponseDispatcherForStrings.java:35)
    at com.ca.wa.desktop.connection.channel.AbstractResponseDispatcher.getMessagesToDispatch(AbstractResponseDispatcher.java:157)
    at com.ca.wa.desktop.connection.channel.AbstractResponseDispatcher.run(AbstractResponseDispatcher.java:134)
    at java.lang.Thread.run(Thread.java:750)