vCenter upgrade fails with - Update installation failed, vCenter Server is non-operational.

Products

• VMware vCenter Server

Issue/Introduction

vCenter 7.0 U3 patch upgrade fails while staging via VAMI

 

/var/log/vmware/applmgmt/Patchrunner.log

YYYY-DD-MM 22:26:30,542.542Z vsphere_ui:CollectRequirements ERROR vmware_b2b.patching.executor.hook_executor Patch hook 'vsphere_ui:CollectRequirements' failed.
Traceback (most recent call last):
  File "/storage/core/software-update/updates/7.0.3.02400/scripts/patches/py/vmware_b2b/patching/executor/hook_executor.py", line 69, in executeHook
  File "/storage/core/software-update/updates/7.0.3.02400/scripts/patches/payload/components-script/vsphere_ui/__init__.py", line 25, in <module>
  File "/storage/core/software-update/updates/7.0.3.02400/scripts/patches/payload/components-script/vsphere_ui/patch_util.py", line 15, in <module>
  File "/storage/core/software-update/updates/7.0.3.02400/scripts/patches/payload/components-script/vsphere_ui/patches/base.py", line 12, in <module>
  File "/storage/core/software-update/updates/7.0.3.02400/scripts/patches/payload/components-script/vsphere_ui/version_util.py", line 16, in <module>
ModuleNotFoundError: No module named 'vsphere_ui.patches.path_constants'

ModuleNotFoundError: No module named 'vsphere_ui.patches.path_constants'
YYYY-DD-MMT05:26:30.547Z ERROR vmware_b2b.patching.phases.discoverer Could not execute discovery hook in file: /storage/core/software-update/updates/7.0.3.02400/scripts/patches/payload/components-script/vsphere_ui
YYYY-DD-MMT05:26:30.547Z ERROR vmware_b2b.patching.phases.discoverer Discovery hook got ComponentWrapperError.
Traceback (most recent call last):
  File "/storage/core/software-update/updates/7.0.3.02400/scripts/patches/py/vmware_b2b/patching/phases/discoverer.py", line 557, in discover
  File "/storage/core/software-update/updates/7.0.3.02400/scripts/patches/py/vmware_b2b/patching/phases/discoverer.py", line 207, in _discoverComponents  File "/storage/core/software-update/updates/7.0.3.02400/scripts/patches/py/vmware_b2b/patching/executor/execution_facade.py", line 53, in executeHook
  File "/storage/core/software-update/updates/7.0.3.02400/scripts/patches/py/vmware_b2b/patching/executor/hook_executor_process.py", line 119, in executeHook patch_errors.ComponentError

Environment

vCenter 7.0

Cause

There were no 7.0 upgrades available for the account on the Broadcom support site

Resolution

Check the Broadcom support site for available versions, as the account may be limited to only 8.0 upgrades

To resolve, upgrade/downgrade VMware License Keys via the Broadcom support portal

Requires GCA assistance to downgrade the License keys

Ref: https://knowledge.broadcom.com/external/article/281797/upgrade-and-downgrade-vmware-license-key.htm