Devices showing metrics without profiles in DX UIM 23.4 CU3

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

The devices are showing up with metrics, though the profiles in the monitoring config do not exist. The plugin_metric.cfg and the CDM.cfg are attached.

OC Groups were not persisting.

Environment

• DX UIM 23.4 CU3

Resolution

Rediscovery of <hostname> resolved the disappearing groups issue that was occurring for that system.

After rediscovery, the # of groups remained persistent at 4, not 5. So the issue was resolved.

Steps taken to resolve the issue with Devices showing metrics without profiles:

1.Deleted and rediscovered <hostname>

   As a result, the cs_id changed to ->513524

2. MCS profiles were pending, then updated to Active

3. Afterward, 4 groups were displayed when running select * for cm_group_member table not 5 as they were before rediscovery.

4. CPU metrics were finally displayed.

     Ran select * from cm_group_member where cs_id = 513524, and 4 groups remained persistent and didn't disappear.

6. select * from ssrv2profilechecksum where profile = '3698799'

Additional Information

Another issue remained, cdm disk usage and memory metrics were displaying but not QOS_CPU_USAGE_PERC (this was due to a different issue in cdm 7.22) which is managed in another case.